Services & Support

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Services That Support You

We are committed to the highest caliber of quality and complete customer satisfaction with our suite of products and services. This commitment doesn’t end with your purchase — it only just begins. Gilson has dedicated service, support, and training teams worldwide to help you maintain maximum performance of your instruments, make your lab life easier, and ensure reliability of your data.

 

Services That Support You

At Gilson, we are committed to the highest caliber of quality and complete customer satisfaction with our suite of products and services. This commitment doesn’t end with your purchase — it only just begins. Our dedicated global service, support, and training teams are there to help you maintain the maximum performance of your instruments, make your lab life easier, and ensure the reliability of your data.

PIPETTE SERVICE
 

Gilson Support Is Just a Call or Click Away

Customer Service

 

Technical Support

 

Gilson Service Center

 

CNAS Accredited Service

In accordance with ISO/IEC 17025: 2017 General Requirements for the Competence of Testing and Calibration Laboratories(CNAS-CL01 Accreditation Criteria for the Competence of Testing and Calibration Laboratories) , Gilson Shanghai has passed the China National Accreditation Service for Conformity Assessment (CNAS). As an accredited CNAS calibration company, Gilson Shanghai can offer additional reporting on your calibration certificates for maximum traceability, perfect for GLP/GMP compliant labs.

Registration number: CNAS L13240

Pipette Service Provided

Gilson(Shanghai) is accredited in accordance with ISO/IEC 17025: 2017 General Requirements for the Competence of Testing and Calibration Laboratories(CNAS-CL01 Accreditation Criteria for the Competence of Testing and Calibration Laboratories) for the competence to undertake the service described in the schedule attached to this certificate.Choosing Gilson service ensures you will have reliable results and can have complete confidence that your pipette is performing at its best.

Gilson's Lite Service Report Gilson's Pro Service Report Gilson's CNAS Service Report
     
Visual & Functional Inspection Visual & Functional Inspection Visual & Functional Inspection
Internal & External Cleaning Internal & External Cleaning Internal & External Cleaning

Preventative Maintenance

*Accessories are an additional cost and completed upon your approval

Preventative Maintenance

*Accessories are an additional cost and completed upon your approval

Preventative Maintenance

*Accessories are an additional cost and completed upon your approval

Leak Test Leak Test Leak Test
Gravimetric Check Gravimetric Check Gravimetric Check
Consolidated Report(No data) Detailed Calibration Certificate CNAS Accredited Calibration Certificates
Service Label Calibration Label Calibration Label
/ Choose manufacturer specifications Choose JJG646-2006 specifications
/ Data Options:2×4(As Found&As Returned) Data Options:3×6(reference: JJG646)
 

High-Quality Pipette Service Made Easy

The Gilson Service Center of Excellence is the leader in pipette service with more than 65 years of experience in the industry. When it comes to servicing your pipettes, why choose anyone else? Our technicians are factory trained to maintain the highest level of quality and traceability. Our facilities work in accordance to ISO 8655 and are ISO 17025 accredited calibration labs. Our flexible, tiered service offers are tailored to meet your needs and designed to maximize reliability and extend the life of your pipette.

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ISO 17025 Accredited Service

It’s our goal to ensure your instruments are as precise and accurate as the day you purchased them. This is why our facilities operate under ISO 8655 guidelines and can provide ISO 17025 accredited service. Because of these accreditation achievements, our team can provide you with additional calibration certificates, which is perfect for GLP compliant labs.

 

Avoid Unexpected System Downtime and Assure Accuracy

Keep your instruments running like new by signing up for preventative maintenance services. With regularly scheduled preventative maintenance, you’ll extend the life of your instrument and save time and money by avoiding unexpected interruptions to your work. Plus, maintain confidence in the accuracy and reliability of your results from knowing your instrument is operating within original specifications.

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Repair Services from Dedicated Product Specialists

Our authorized, factory-trained repair specialists will help get your instrument and software running again as quickly as possible. In certain regions, our field service representatives are available with rapid, on-site support. When arranging in-house or field repair service, please have ready your:

  • Gilson product model
  • Instrument serial number
  • Current Gilson software and version number
  • Computer operating system information
  • Call your local Gilson office to arrange a repair from our experts.

Installation Done Right

Focus on your science; not on equipment installation. When you purchase or relocate a Gilson system, our engineers will complete the installation to get you up and running quickly. Each installation service provides Installation Qualification (IQ), which ensures that all procedures are followed for optimal installation in the selected environment. With IQ, you can be assured that your Gilson systems are installed correctly the first time, every time.

Experts Ready to Help

Whether you need technical support over the phone or factory repairs, our highly trained team at your regional Gilson Service Center is here to help. Each Service Center team possesses a multitude of different skills to quickly answer your technical questions and has the ability to provide comprehensive repairs.

FIND A TEAM NEAR YOU
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